Desktop Support Analyst

SUMMARY:
Our client, a leading investment company, is recruiting for a Desktop Support Analyst to play a key role in empowering users within the company with the tools they need to succeed in their roles.

POSITION INFO:
Desktop Support Analyst
Cape Town, hybrid

Qualifications:

• Technical qualifications such as Microsoft / CompTIA / SCCM / Azure / AWS

• At least 6 years desktop support experience
• Experience with SCCM
• Office 365 support (Intermediate – Advanced)
• Windows 10/11 (Intermediate – Advanced)
• Smart device support (iPad, iPhone & Android) using Intune Management
• Audio-visual / video conferencing support
• Printer support
• Azure Virtual Desktop (Advantageous)

• Provide onsite support for resolving daily incidents and fulfilling service requests
• Utilize the ISM Tool to perform daily operational tasks efficiently and within SLA time-frames
• Manage the commissioning and decommissioning of domain and non-domain machines through SCCM, ensuring adherence to standard procedures
• Deploy software using SCCM
• Plan, coordinate, and assist with employee desk relocations
• Be available for after-hours work due to standby support or project-related tasks
• Document procedures and troubleshooting steps
• Offer support for audio-visual and video conferencing systems
• Provide printer support
• Support Azure Virtual Desktop (AVD) environments