Desktop Engineer I

SUMMARY:

We are looking for a Desktop Engineer I with a passion for troubleshooting and optimizing IT systems. Skilled in hardware and software support, system configurations, and end-user assistance. Adept at diagnosing issues, ensuring seamless operations, and enhancing user productivity with efficiency and professionalism.

 

POSITION INFO:

We are looking for a Desktop Engineer I with a passion for troubleshooting and optimizing IT systems. Skilled in hardware and software support, system configurations, and end-user assistance. Adept at diagnosing issues, ensuring seamless operations, and enhancing user productivity with efficiency and professionalism.

 

What you’ll do:

• Remote user support to users across 125 stores (South Africa and Namibia)
• General support of end-user computing for hardware, networking, printing, application, OS and boardroom equipment
• Set up and preparation of hardware for distribution to users.
• Achieve expected SLA and quality requirements and KPIs to support client contract objectives.
• Excellent verbal communication to deliver remote or telephonic support.
• Effective time and call management to support contractual objectives.
• Effective use of Call Management systems and tools to effectively measure delivery of services.
• Ensure effective resolution of calls within agreed timelines at expected service quality.
• Timeous escalation to ensure resolution within agreed timelines.
• Frequent and appropriate communication with users’ resolution of the progress of incidents and requests

Your expertise:

• 5-7 Years of IT Experience in remote End User Support
• Must be experienced in Microsoft environment, practical approach, IT generalist.
• Experience in Network Support

Qualifications required:

• National Senior Certificate/ Matric/ N3
• A+ N+
• Qualifications preferred:
  • MCSE
  • Hardware Certifications are advantageous.
  • ITIL

Other information applicable to the opportunity:

• Permanent Position
• Location: Cape Town
• Work environment: Working within a team onsite at the client in an open plan office.
• Physical Demands: Remote support to clients, bending, sitting, lifting, and driving to work.
• Travel: Must have own vehicle and valid driver’s license to travel to work and back.

Why work for us?

If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.

You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.

At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.