Deputy General Manager | La Residence

SUMMARY:
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POSITION INFO:

The Deputy General Manager at La Residence works hand in hand with the General Manager to ensure that all company and hotel policies and procedures are adhered to, that the purpose and values of the company are lived, and that all departments are running optimally and at full capacity, ensuring that guests' needs are not only met, but exceeded. In conjunction, they assist in operating the hotel in the most fiscally-wise way possible as well as taking over the General Management duties, in the absence of the General Manager.

MAIN DUTIES & RESPONSIBILITIES

• Guests - Ensure that the guests' experience is in line with the hotel standards and that feasible decisions are made to enhance the hotel's reputation. Work closely with the Operations Manager, Duty Managers and Heads of Departments (HODs) to strategise and plan for guests' arrivals and to enhance their stay with unique and well thought through experiences/ moments. Ensure that guests' safety and dietary restrictions are communicated and strict processes are in place for the different departments to follow.
• HODS - Formulate job profiles for HODs and make sure they understand and adhere to the requirements. Ensure that objectives are set and met with guidance and regular feedback sessions.
• Staff - Ensure we make responsible and fair decisions when it comes to staff members and disciplinary processedures.
• Staff Development - Create career paths for HODs and ensure they do the same for their team members.
• Financial Strength - Ensure that billings/ charges are accurate and systems are in place to collect and distribute funds correctly. Ensure that budgets are adhered to and figures are captured correctly.
• Communication - Implement a high level of communication between departments to ensure efficiency and accuracy.
• Sustainability - Drive the hotel's sustainability initiatives through the committee and ensure that they are feasible and effective. Provide quarterly data on progress.
• Stock Take - Ensure stock take is done accurately and effectively with limited variances.
• Security - Ensure the hotel's keys and safe readers are controlled and recorded correctly. Ensure that the hotel's security, alarms and camera systems are monitored and managed properly.
• Health & Safety - Ensure that the hotel follows strict cleaning and hygiene practices as well as health and safety practices throughout all rooms and areas.
• Compliance - Ensure that the hotel is compliant and up to date with all legal and compliance regulations.

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

• A personal commitment to the Vision, Puorpose and Values of The Royal Portfolio
• A minimum of 8 years’ hospitality experience
• At least 5 years’ experience in a management role
• Tertiary qualification in Hospitality, Business Management, Marketing, Tourism or similar is advantageous and will contribute significantly to a candidate’s success
• Experience managing a team of employees and basic knowledge of labour law and disciplinary procedures, in particular in Hospitality
• Proven track record of leading a team to excel and work cohesively
• Exceptional attention to detail, hardworking and a passion for people and hospitality including food & wine and arts & culture
• Significant financial literacy, including being able to interpret management accounts, as well as draw up and stick to budgets
• A strong grasp of operational systems (Micros POS, Procure and Opera) and computer literacy in Word, Excel, Outlook and Teams
• Exceptional verbal and written communication in English, further foreign languages are advantageous
• A passion to learn, teach and drive improvement in yourself and your teams
• A stickler for standards
• An unrelenting drive to promote conservation and protect the environment, operating in the most sustainable manner possible

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.