Deputy General Manager | Birkenhead House

SUMMARY:
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POSITION INFO:

The Deputy General Manager at Birkenhead House works hand in hand with the General Manager to ensure that all hotel policies and procedures are adhered to, that the purpose and values of the company are lived, and that all departments are running optimally and at full capacity, ensuring that guests needs are not only met, but exceeded. In conjunction, they assist in operating the hotel in the most fiscally-wise way possible as well as taking over the General Management duties, in the absence of the General Manager.

MAIN DUTIES & RESPONSIBILITIES

• Ensure that the property provides saleable, well-furnished and maintained guestrooms, public spaces and staff areas and ensuring that all guest services and facilities are running as effectively as possible.
• Oversee all operational and staff requirements in the absence of the General Manager.
• Review and maintain policies and procedures by which the highest possible degree of cleanliness, maintenance, and aesthetic value is achieved.
• Financial budgeting and reporting, in support of the General Manager
• Ensure that training programmes are developed and ensure proper implementation in all departments.
• Smooth, timely communication between all departments.
• Ensure that all operational stock takes are done according to the policy and par stock levels are maintained.
• Ensure excellence in food and beverage, sanitation, safety, comfort and aesthetics for all hotel guests.
• Verify that accurate room status information is maintained and properly communicated.
• Ensure that all guest or operational related information is communicated to all departments
• Supervise all HODs and ensure that they and their teams are fulfilling their positions, accordingly and oversee their growth and development.
• Develop the HOD's as individuals and foster cohesion and unity amongst the team.
• Facilitate the procurement of feasible operating equipment and consumables in line with TRP standards.
• Maintain master key control and all spare keys.
• Uphold the hotel’s commitment to hospitality.
• Involved in the work of the TRP Foundation and the hotel’s chosen charitable projects, as well as community and conservation efforts.

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

• A personal commitment to the P&Vs of The Royal Portfolio
• A minimum of 8 years’ hospitality experience
• At least 5 years’ experience in a management role
• Tertiary qualification in Hospitality, Business Management, Marketing, Tourism or similar is advantageous and will contribute significantly to a candidate’s success
• Experience managing a team of employees and basic knowledge of labour law and disciplinary procedures, in particular in Hospitality
• Proven track record of leading a team to excel and work cohesively
• Exceptional attention to detail, hardworking and a passion for people and hospitality including food & wine and arts & culture
• Significant financial literacy, including being able to interpret management accounts, as well as draw up and stick to budgets
• A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft 365, including Excel, Outlook
• Exceptional verbal and written communication in English, further foreign languages are advantageous
• A passion to learn, teach and drive improvement in yourself and your teams
• A stickler for standards
• An unrelenting drive to promote conservation and protect the environment, operating in the most sustainable manner possible

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all new employees undergo a pre-employment polygraph test.