Debtors Manager - Top Private School

Main Responsibilities:

● Department communication

o Oversee and verify all information received from Admissions and new pupil intake

● Accounts Management

o Oversee all aspects of the school’s debtors, including the maintenance of accurate

records of student fees, payments, and outstanding balances

● Collection Processes

o Develop and implement effective strategies for collecting overdue accounts, including reminders, follow-ups, and negotiating payment plans as necessary

● Communication

o Act as the primary point of contact for families regarding tuition fees and payment

queries, providing excellent customer service and support

● Reporting

o Prepare regular reports on accounts receivable, including aging reports and cash flow projections, and present findings to the school leadership

● Policy Development

o Collaborate with school administration to develop and update policies related to

tuition payments and debt management

● Collaboration

o Work closely with the finance team to ensure accurate financial reporting and

reconciliation of accounts

● Compliance

o Ensure compliance with relevant laws and regulations related to debt collection and financial management

● Dispute Resolution

o Address any disputes or concerns raised by families regarding billing or payments in a professional and timely manner

Minimum requirements:

● Qualifications

o Bachelor’s degree in Finance, Accounting, Business Administration, or a related field

● Experience

o Two (2) or more years in the same or similar management role

o Seven (7) years experience in accounts receivable or debt management

o Familiarity with legal and regulatory requirements related to debt collection

o Proficiency in financial software and MS Office Suite, particularly Excel

o Experience with Pencil Box (School Administration System or similar) will be advantageous

Skills and Attributes:

● Attention to detail: Focus on data accuracy, spotting patterns and errors

● Problem solving: Identify root causes, generate solutions, and implement the best course of action

● Analytical skills: Analyse data, draw conclusions, and make recommendations based on findings

● Organisation and Time management: Ability to prioritise, manage workloads and meet deadlines efficiently, in a dynamic, fast-paced environment

● Information Management: Use and organise information effectively for decision-making and trend analysis

● Communication skills: Strong verbal, non-verbal, and written communication skills to foster clear, effective relationships

● Receptiveness to feedback: Use feedback to improve performance and adapt accordingly

● Relationship building: Build positive relationships and manage expectations with stakeholders and internal teams for efficient communication

● Confidentiality: Handle sensitive information with discretion and maintain confidentiality