Debt Account Manager

SUMMARY:
Take charge as a Debt Account Manager and join a top South African financial services powerhouse bas

POSITION INFO:

Take charge as a Debt Account Manager and join a top South African financial services powerhouse based in Cape Town, Northern Suburbs. You will spearhead the administration, management, and collection of debt on active and terminated contracts. Leverage your expertise in debt recovery to drive results, foster innovation, and ensure accountability. The successful candidate will be customer-centric, collaborative, and action-oriented with strong financial acumen.

Responsibilities:

• Complete debt administration and recovery on terminated contracts
• Negotiate repayment agreements
• Institute claims against the estate of deceased/insolvent debtors
• Monitor and action all cases under follow-up
• Identify cases to be ceded/handed over to debt collectors
• Provide Cession/Hand over notifications to field management and debt collectors
• Compile recommendations for write-offs
• Monitor and manage the Irrecoverable Bad Debt database
• Issue SARS letters as confirmation of debt repayment
• Manage the debit-order system
• Manage transfers between remuneration accounts
• Manage internet (EFT)/estate late/Forensic payments and reversals of deposits
• Monitor and handle cases received back from Debt Collectors
• Monitor and manage accounting collections
• Monitor cases handed to debt collectors in terms of risk management
• Report on cases handed over to debt collectors (Risk management)
• Provide Debt Collectors with sworn affidavits, debt certificates and detailed statements.
• Manage small team of Debt Account managers
• Update terminated debt training material

Requirements:

• B.Com Accounting / Law or equivalent degree
• A minimum 5 years' experience in Debt recovery process environment
• At least 5 years' experience in a similar role within Financial Services industry
• Knowledge of sales and distribution and debt management practices
• Must be updated with POPIA
• Knowledge of Debt Management and the Insurance sector

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