Dealer Support Consultant - Level 2

Recruiter:

iSON Xperiences

Job Ref:

BPO00867

Date posted:

Tuesday, September 3, 2024

Location:

Midrand, South Africa

Salary:

Negotiable

SUMMARY:

OVERALL PURPOSE OF JOB

You will be responsible for responding to i...

POSITION INFO:

OVERALL PURPOSE OF JOB

You will be responsible for responding to inbound queries, resolving Dealer queries as well as reconciliation items and review procedure manuals. You will also update standard letters for dealing with queries.

Main Responsibilities including but not limited to:

FCR/Service level driven
Settlement quotes/Natis/ Moratoriums/Exit Letters. Deal adjustments due date change, Bank details updates, change in structure of finance agreement, e.g. term monthly premium or balloon payment
Substitution of goods,Â Loading beneficiaries
Actioning In an Out, assessing and reviewing contract before Actioning
Processing of additional finance on current finance agreement e.g. motor plan/warranty extensions etc.
Quick Indexing of Documents for Approvals and Deal pay-outs into correct tabs, Refunds, Write Offs
Investigate and allocate Bank Allocations/Recon, pay-outs, credit acceptance
Process EOT interactions, contacting clients to advise on finance options
Action SF Voice cases

SKILLS AND EXPERIENCE

Building Customer Loyalty and Trust
Technical/Professional
Minimum 1/2 years experience in Customer Service and/or Dealer related

EDUCATION, QUALIFICATION

Accounting, Banking, Finance beneficial
Tertiary QualificationÂ
Grade 12/Matric withÂ MS Office
Credit Criminal Clear
Excellent numeric, written and verbal skill

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