Data Interface: Operations Analyst

SUMMARY:
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POSITION INFO:

Our client is seeking a Data Interface: Operations Analyst, to join their team. 

06-month contract (possibility of an extension)

Remote working: Hybrid

Purpose of the job:

Provide operational support and manage electronic data interfaces for payroll systems, specifically related to third-party premium collections and Emolument Attachment Orders (EAOs). This role ensures smooth interaction between payroll platforms (e.g., SAP) and external entities by managing data input, processing, and output.

ESSENTIAL WORKER ACTIVITIES

Data Interface Management

• Process and validate input files received from third parties for payroll deductions.
• Confirm file layouts and ensure input data accuracy before transmission to payroll systems.
• Perform end-to-end checks to confirm successful data integration.
• Act as the central switch by coordinating data flow between insurers, payroll systems, and employers.

Output Reconciliation

• Verify payroll output against schedules.
• Ensure all processed data is reflected accurately in output files.
• Address errors promptly and maintain audit trails for all transactions.
• Perform reconciliation of payroll deductions and compile detailed reports.
• Sound knowledge of Q LINK processes and systems.
• Ensure that work procedures remain current.

System Monitoring & User Management

• Create and manage user IDs for web interfaces.
• Resolve alerts and ensure timely resolution of issues.
• Conduct threshold checks and investigate anomalies in transaction files.

Quality Assurance and Testing

• Assist with user acceptance testing (UAT) for system updates.
• Ensure proper documentation of test results for change requests.

Change Management

• Log and manage change requests (JIRAs) in coordination with relevant departments.
• Track change status and communicate updates to stakeholders.

Documentation & Compliance

• Maintain operational documentation and payroll checklists.
• Ensure adherence to company policies and regulatory standards.
• Participate in annual audits and client visits.

QUALIFICATION REQUIRED

• Matric / Grade 12.
• At least 2 years of experience in a similar data operations role.
• Knowledge of the Insurance Industry

WORK EXPERIENCE REQUIRED

• Strong understanding of payroll systems and data interfaces.
• Experience with third-party premium collections and EAO processing is highly advantageous.

JOB-RELATED KNOWLEDGE AND SKILLS

• Competent in SQL and scripting for data validation.
• Knowledge of JIRA and Power BI.
• Excellent communication and problem-solving skills.
• Strong analytical skills and attention to detail.
• Ability to manage multiple tasks under pressure.
• Strong time management and organizational abilities.