DMC Retail Travel Specialist

SUMMARY:
An Elite Travel Company is looking for a DMC RETAIL TRAVEL SPECIALIST to join their team

POSITION INFO:
Candidate Requirements:

• A minimum of 3-5 years of previous tour consulting experience required
• Should have a passion for delivering service excellence
• Must have a good understanding of South Africa, Southern, and East Africa
• Must have sales process and methodology skills
• Should have an understanding of travel industry channels and destinations
• Must have strong problem-solving skills and experiential creativity
• Should have relevant business understanding to create strategies and make commercial decisions
• Must have excellent computer skills, including ESS, MS Office and WETU
• Previous experience with TourPlan is highly advantageous
• Must have excellent communication skills, both verbal and written
• Should have strong time management, teamwork, and conflict resolution abilities

• Creative planning and designing of itineraries
• Managing the reservations process for bookings in a manner which ensures guest budget is achieved
• Handling of bookings from quote to finalising, invoicing and travel documents
• Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
• Emergency duty will be on a rotational basis
• Working hours early and late shift on a weekly rotational basis
• Calm and professional manner of servicing agents and guests
• Proactive selling of our products and services ensuring the best possible safari for the guests