Customer Support Team Leader

SUMMARY:
A premium communication and surveillance solutions equipment supplier based in Centurion requires the above to provides technical support to clients, ensuring efficient handling of job cards, equipment setups, and fault reporting. This role demands a commitment to proactive client assistance, meticulous testing, and continuous learning to provide exemplary support.

POSITION INFO:
Minimum requirements for the role:

• A minimum Grade 12 is essential for this role.
• A Degree, Diploma or Certificate in a technical field and management is essential for this role.
• Previous (At least 5 years) experience working in a similar role.
• Must have a strong understanding of the company's products/services.
• Must have strong technical aptitude with a knack for troubleshooting.
• Must have strong communication skills for internal staff /customers. Communication in writing and verbal well presented, in an accurate, concrete, clear, concise, and understandable manner to maximize comprehension of the message.
• Must be able to manage company expectations.
• Must be proficient in managing job cards and ensuring timely resolutions.
• Must have excellent communication skills to train and guide clients.
• Must be able to handle urgent technical issues.
• Commitment to maintaining high levels of customer satisfaction,
• E-mail CVs to

• Providing technical support to clients, ensuring efficient handling of job cards, equipment setups, and fault reporting.
• This role demands a commitment to proactive client assistance, meticulous testing, and continuous learning to provide exemplary support.
• Ensuring daily tasks is actioned, ensuring that structure and discipline is adhered to.
• Identifying and addressing changes requirement for smooth operations in the technical department.
• Providing prompt and efficient assistance to clients, addressing their technical concerns and challenges.
• Handling, monitoring, and actioning job cards, ensuring timely resolution of technical issues.
• Managing and process all equipment received from any customer or any order/job card.
• Ensuring that the equipment is cleaned and properly quality controlled before the equipment is released back to operations/customer.
• Ensuring that all customer orders received to be repaired or to attend to is listed in detail on what was received with its accessories/sim card etc.
• Installing, configuring, and testing equipment setups as per client requirements.
• Conducting rigorous tests on reported faults.
• Aiding in the installation, troubleshooting, and maintenance of dash cams
• Offering impeccable client service even outside of regular working hours, addressing urgent technical issues.
• Conducting training sessions for new clients on equipment usage, primarily focusing on the box, ensuring they understand its functionality and can operate it proficiently.
• Staying updated with the latest product updates, technologies, and methodologies to ensure top-notch client service.
• Managing the technical department daily, accepting the accountability and responsibility of the department.
• Ensuring that job cards and quality control performed on equipment is processed efficiently.
• Ensuring that all support given to clients especially after hours is of a good standard so that clients provide positive feedback on the support provided.
• Ensuring that you are continuously upskilling and staying updated with the latest technologies to provide the best service to the clients.
• E-mail CVs to