Customer Support Consultant - Finance/Accounting

Recruiter:

Emporium Human Capital

Job Ref:

POS25016

Date posted:

Thursday, January 16, 2025

Location:

Somerset West, South Africa

Salary:

R18k - 23k per month

SUMMARY:
Customer Support Consultant, Finance, Accounting, customer care

POSITION INFO:

Customer Support Consultant (POS25016)

Somerset West

R 18 000 to R 23 000 per month (negotiable – depending on your experience)

Requirements:

Training/ Educator or Consulting experience
Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
Excel proficiency intermediate
Customer service / support experience will be advantageous
Previous experience in the Property/Rental sector will be an advantage

Responsibilities:

Creating and managing training plans with customers
Reporting on training progress of all customers that is in training
Work directly with client to effectively coordinate each training project to completion.
Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
Provide system training to customers
Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
Assist with preparing data and uploading on to the system for new customers

Closing Date: 16 February 2025

To apply for this position: Send MS Word format CV to and use POS25016 – Customer Support Consultant in the subject line

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