SUMMARY:
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POSITION INFO:
Job title: Customer Success Consultant
Our client, based in Somerset West, is on the lookout for a dynamic and customer-focused Customer Support Consultant to join their team. The ideal candidate will be responsible for providing top-notch customer support, managing inquiries with precision and professionalism, and ensuring every interaction leaves a lasting impression. This is your opportunity to thrive in a fast-paced, customer-centric environment where excellence is the standard.
Company Overview
Our client is a rapidly growing South African software company specializing in the developing solutions for the property management industry. They are committed to developing the most advanced end-to-end property management ecosystem, enabling seamless migration processes, and providing dedicated training and support services to ensure customer success.
Key Responsibilities
- Deliver timely and accurate support across various channels, addressing customer queries with expertise and care.
- Troubleshoot and resolve customer issues effectively while maintaining a commitment to excellence.
- Manage support interactions through CRM solutions, ensuring a seamless customer experience.
- Identify recurring customer issues and collaborate with internal teams to drive continuous improvement.
- Promote additional services, fostering customer loyalty and driving sales.
- Participate in quality assurance activities to uphold unmatched support standards.
- Handle all interactions with professionalism, empathy, and problem-solving acumen.
- Stay updated on industry trends and best practices to ensure cutting-edge support.
- Foster a culture of accountability and learning to ensure client and team success.
- Mitigate customer churn by delivering exceptional customer retention strategies.
Required Skills and Qualifications
- Proven experience in a customer support or customer-facing role, showcasing problem-solving and troubleshooting expertise.
- Familiarity with CRM tools and digital support platforms.
- Strong organizational and time-management skills, with the ability to manage multiple customer inquiries simultaneously.
- Excellent communication and collaboration skills, with a professional and empathetic approach to customer interactions.
- Proficiency in analyzing customer feedback to identify trends and opportunities for improvement.
Preferred Qualifications
- Experience in sales or upselling within a customer support framework.
- Knowledge of industry best practices for customer support and retention strategies.
- Previous experience in a dynamic, fast-paced customer service environment.
Salary: R20k-R30k p.m. (depending on experience)
Location: Somerset West (office-based position)
Type: Full time, in office, permanent position.
Please apply online if you meet the above-mentioned requirements.
Please consider your application as unsuccessful if you have not been contacted within 4 weeks.
