Customer Support Analyst

Recruiter:

Liyema Consulting

Job Ref:

JHB002147/Laka

Date posted:

Thursday, December 12, 2024

Location:

Johannesburg, South Africa

SUMMARY:
Customer Support Analyst
A Customer Support Analyst is responsible for providing timely and effective support to customers by troubleshooting and resolving technical issues, answering queries, and ensuring high levels of customer satisfaction. They act as a liaison between customers and technical teams, document issues, and contribute to continuous improvement by analyzing recurring problems and identifying solutions. Strong communication, problem-solving skills, and technical knowledge are essential for success in this role.

POSITION INFO:

About the Role:

Position: Customer Support AnalystReporting to: Project ManagerType: Contractor

Duties and Responsibilities:

Provide excellent customer service and technical support to clients
Respond to customer inquiries via phone, email, and chat in a timely manner
Identify and troubleshoot issues to provide solutions
Document and track customer issues and resolutions
Collaborate with other teams to ensure swift problem resolution

Requirements:

Previous experience in a customer support role
Strong communication and problem-solving skills
Technical aptitude and ability to learn new systems quickly
Ability to work well under pressure and in a fast-paced environment

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