Customer Support Agent

SUMMARY:
Well known medical equipment supplier requires an experienced Customer Support Agent to join their team in Cape Town.

POSITION INFO:
Area of Responsibility
Processing of orders received through Orderwise, Surgicom and our Service Level Agreement of 24hours
Liaising with customers telephonically and on email
Dealing with Sales Consultants regarding queries, requests, sales orders, kits etc.
Releasing backorders, should it be requested
Sending invoices of consignment orders received to the customer and the Sales Consultant
Replace consignment stock used to customer
Action movement of stock when collection / delivery was arranged
Allocating stock for orders
Preparing pro-forma invoices
General administrative duties including regular filing
Arranging collections and deliveries by completing the required template and sending it to Logistics to arrange
Following up on collections and delivery requests
Obtaining the necessary approval for credits to be passed
Credits and re invoices to be done on the same day
Booking out kits if required
Assisting with afterhours emergency call if required
Removing consignment items invoiced from QWIX
Investigating errors on QWIX transfers done by Sales Consultants
Checking stock availability for Sales Consultants
Applying transfers on QWIX
Generating quotes for Midsouth
Invoicing Government orders and invoice according to tender pricing
Generating ROE list and submitting ROE’s monthly
Removing and Invoicing items from WIP
C6 (CT warehouse) Replenishment weekly

Qualifications
Grade 12 (Matric) is a minimum requirement
A tertiary qualification would be a definite advantage

Experience required
Previous experience in Customer Support of at least 3 years is essential
Experience in a Medical Environment with consignment stock preferable
Strong administration and communication skills

Skills and Competencies
Proficiency in MS Office, specifically Excel (advanced); MS Word and Outlook is essential
Computer literacy in Syspro is an advantage
Excellent communication skills (verbal and written) especially in English
Excellent organizational skills
Good telephone skills
Accuracy is essential
Team player
Ability to work under pressure and meet deadlines
People skills
Professionalism
Energetic, focuses and committed to get the job done to the best of their ability