Customer Services Specialist - Southern Africa (export)

SUMMARY:

An established manufacturer of specialised agrochemicals is seeking an energetic Customer Services – Export Specialist to ensure the successful and accurate end-to-end coordination of operational activities to ensure that forecast, orders and distribution is completed accurately and on time.

POSITION INFO:

Minimum requirements for the role:

• Must have a degree in Supply Chain/ B. Com. or similar qualification
• Minimum 5 years’ Administration and/or Customer Service experience, ideally within agrochemical or similar is essential
• Experience in servicing the export market for Southern Africa is preferred
• Excel and SAP experience would be a distinct advantage
• Must have a valid driver’s license and reliable transport

• Preparing the receive forecast for region, including planning based on stock availability, labels, and transport.
• Ensuring all pricing, product codes [SKU] and stock availability are in order.
• Monitoring and managing stock levels by giving warehouse permission to dispatch and relabel stock accordingly [EAF region].
• Ensuring awareness of SOH and orders at all times.
• Providing regular customer feedback and following up on orders.
• Collaborating and consulting with Supply Chain and Procurement/Operations Manager on the delivery of goods and services as per commercial demand.
• Keeping the Commercial team and customers updated regarding product availability, out-of-stock items, supply issues/delays, plant stoppages/downtime, relabelling activities, and general issues affecting supply (beyond the control of the team).
• Coordinating with Supply Chain/Inventory Manager to ensure Manufacturing/Planning/Distribution is leading to the delivery of products to customers as per demand.
• Participating in system enhancements to assist in operational efficiency (Forecast, DC process) and increase service levels.
• Ensuring that the correct monthly pricing is loaded into the system and orders are booked out accordingly.
• Revalidating stock as required and distributing COAs.
• Managing stock requirements together with Operational and planning teams to pull stock from national depots to service customers.
• Receiving all pricing and volumes from the Commercial Manager for Business Tenders.
• Managing sales and tender volumes according to pricing and volumes given.
• Advising customers of volumes taken on specific tenders.
• Sourcing and planning stock for Business Tenders.
• Ensuring deliveries are completed as per call-off schedules.
• Processing orders in SAP and managing dispatches based on stock availability and allocation.
• Maintaining and updating any existing orders.
• Advising on stock availability.
• Planning labels procurement and relabelling projects as per FC and orders.
• Ensuring deliveries are completed as per call-off schedules.
• Directly liaising with relevant warehouses to source stock.
• Liaising with the Customer Services Manager regarding production and stock availability.
• Working with transport coordinator to ensure loads are dispatched on time.
• Dealing directly with warehouse management and staff regarding picking slips and availability of stock.
• Liaising with regulatory authorities to ensure labels and registrations are up to date.
• Maintaining constant and up-to-date communications with customers at all times regarding stock availability, load schedules, and delivery dates.
• Keeping a close working relationship to ensure top service levels.

NB! This job is now closed. You can apply for other jobs by uploading your CV.