Customer Services Repairs Supervisor

SUMMARY:
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POSITION INFO:

Our Client is looking to employ a Customer Services Repairs Supervisor based in Vereeniging, Gauteng.

Objective of the Job:

Under the general direction of the Workshop Manager, responsible for performing various administrative sales related tasks on a day-to-day basis. Position objective is to take ownership in the running of the day-to-day Repairs and Calibration related administrative operations, ensuring that relevant documents are completed in a satisfactory way, and that they comply with work instructions.

Qualifications and Experience:

• Grade 12
• Dyna Supervisory Certificate
• Business Administration Diploma / Certificate
• DGR Cat 6 Certificate

Key Responsibilities:

• Oversee and ensure the following processes are followed:
  • Generating Job Cards (Local / Export / Distributors)
  • Generating Quotations (Local / Export / Distributors)
  • Generating Sales Orders (Local / Export / Distributors)
  • Generating Costing Sheets (Local / Export / Distributors)
  • Calculating Freight Costs (Local / Export / Distributors)
• Offer professional service and update clients on existing orders.
• Liaise with suppliers to ensure smooth processes.
• Generate and review Customer Service Reports.
• Conduct follow-ups with customers to ensure satisfaction and address concerns.
• Handle accounts queries, including income in advance for Export & Local clients.
• Follow-up on Purchase Orders via e-mail, WhatsApp, Teams, Skype, and phone calls.
• Provide detailed feedback and reports to customers.
• Report daily on quotation and order statuses to customers.
• Maintain and update OneDrive sheets and folders.
• Manage customer discounts and loyalty signed agreements.
• Handle weights, dimensions, and freight charges for shipments.
• Maintain and update Work Instructions for internal processes.
• Oversee import clearance of transport containers.
• Analayse SAP history summaries and provide feedback to the manager.
• Focus on customer retention through effective communication and service.
• Assist with forecast and planning activities.
• Reporting:
  • Provide detailed reports to customers.
  • Report daily on the status of quotations and orders.
  • Generate and manage open Job Card reports.

Skills / Knowledge :

• Strong administration skills
• Superior telephone etiquette
• Strong communication and people skills
• Excellent time management skills
• Strong computer literacy
• Detail-oriented
• Proactive
• Pressure resilient
• Team player
• Multi-task focused
• Customer-centric

If you are not contacted within 10 working days, please consider your application unsuccessful.