Customer Services Internship

SUMMARY:
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POSITION INFO:

Customer Services Internship

Our client is offering a Customer Services Internship with the possibility of becoming a permanent position. The applicant must be willing to travel to Durban for at least two weeks for training purposes

Location: Port Elizabeth/ Gqeberha

Job type: On-site

Duties and Responsibilities

The learner will gain experience in the following areas:

• Timeous Processing of orders received.
• Timeous response to customer queries.
• Delivery Schedule corelated and distributed to customers twice a day.
• Re-instatements through the Re-make process.
• Ensuring Trials and Frist off procedures are followed.
• Escalation of any Red Tickets to Planning Manager.
• Raising of CRM’s.
• Ensuring continuous stock Management.
• Purchase order Management.
• Stock Management.
• E-mailing customers weekly on Stock balance report.
• Ensuring maintenance of mailboxes in line with requirements.
• Ensure business unit goals and targets are reached.
• Management of redundant and Future Redundant Stock.

Minimum Requirements

• Grade 12
• Tertiary qualification in Marketing, Marketing, IT, Business Management, Ops Management, Supply Chain and Accounting or similar

Skills Required

• Ability to multi-task, work under pressure and meet deadlines.
• Must be able to work as part of a team.
• Excellent interpersonal skills.
• Excellent communication skills.
• Must be professional and precise when dealing with clients.
• Good time management skills
• Ability to self-manage.
• Ability to prioritize and use initiative when doing so.

Should you wish to be considered for this opportunity, please apply directly to the advertisement. Should you not hear back from us within 2 weeks of application, kindly consider your application as unsuccessful