Customer Service Manager - Cayman Islands

Requirements:

• Proven working experience as a customer service manager;
• Experience in providing excellent customer service;
• Knowledge of management methods and techniques;
• Proficiency in English
• Support Customer Care and Support Teams
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology, trends and applications;
• Ability to think strategically and lead:
• Strong client-facing and communication skills;
• Advanced troubleshooting and multi-tasking skills;
• Customer service orientation

Education and Experience:

• Bachelor''s degree; business and marketing majors preferred
• 5-10 years in Customer Service with a Minimum of 5 years of management experience;
• Strong interpersonal skills
• Exceptional written and verbal communication skills.
• Familiarity with data analysis and reporting.
• Hardworking, persistent and dependable.
• Positive and enthusiastic
• Police Clearance Certificate & Valid Passport
• Medicals and Bloodwork tests to be completed prior to departure
• Company will assist with Work Permit, and extended Visa upon arrival on the island
• Well presented, well spoken, willing and able to work overtime and extended hours

Duties and Responsibilities:

• Improve customer service experience, create engaged customers and facilitate organic growth;
• Take ownership of customer issues and follow problems through to resolution:
• Set a clear mission and deploy strategies focused towards that mission;
• Develop service procedures, policies and standards;
• Keep accurate records and document customer service actions and discussions;
• Analyse statistics and compile accurate reports;
• Recruit, mentor and develop customer service representatives and nurture an environment where they can excel through encouragement and empowerment;
• Keep ahead of industry developments and apply best practices to areas of improvement;
• Control resources and utilise assets to achieve qualitative and quantitative targets;
• Adhere to and manager the approved budget;
• Create and maintain an orderly workflow according to priorities;

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