Customer Service Consultant / Social Media Coordinator

SUMMARY:
Waterfall (Hillcrest) - Join Our Clients Team as a Customer Service & Social Media Coordinator!
Are you passionate about customer service, social media, and problem-solving? We are looking for a dynamic individual to engage with customers across multiple platforms, resolve inquiries, and ensure a seamless experience from order placement to delivery.

POSITION INFO:

Key Responsibilities:

• Engage with customers on social media and convert inquiries into sales.
• Manage and interact with our online community across various social media platforms.
• Utilize Meta Business Suite to manage social media accounts (training provided if needed).
• Follow up with leads via social media and WhatsApp.
• Assist customers with order placements through WhatsApp.
• Monitor customer inquiry trends and adjust responses accordingly.

• Share marketing materials with potential and existing customers.
• Address and resolve courier delivery issues.
• Ensure daily courier pickups are completed.

• Professionally manage and resolve online customer complaints.
• Collaborate with courier companies to resolve delivery-related issues.
• Assist customers with tracking their orders.

• Perform small office errands as needed.
• Track and document faulty orders, reporting them weekly.
• Convert WhatsApp inquiries into sales and process invoices.

• Manage basic website back-end functions.
• Update product availability and track customer orders.
• Stay up to date with social media trends and efficiently operate digital platforms.

Requirements:

• Strong written and verbal communication skills.
• Experience in customer service or social media management is a plus.
• Ability to quickly learn and adapt to digital tools and trends.
• Tech-savvy with a good understanding of Meta Business Suite and WhatsApp Business (or willingness to learn).
• Excellent problem-solving skills and ability to thrive in a fast-paced environment.
• Detail-oriented with the ability to track and report data.