Customer Service Consultant / Social Media Coordinator

Recruiter:

Fouche & Co Recruitment

Job Ref:

DBN000368/JC

Date posted:

Wednesday, February 19, 2025

Location:

Hillcrest, South Africa

Salary:

10 000 Monthly

SUMMARY:
Waterfall (Hillcrest) - Join Our Clients Team as a Customer Service & Social Media Coordinator!
Are you passionate about customer service, social media, and problem-solving? We are looking for a dynamic individual to engage with customers across multiple platforms, resolve inquiries, and ensure a seamless experience from order placement to delivery.

POSITION INFO:

Key Responsibilities:

Customer Communication & Social Media Management

Engage with customers on social media and convert inquiries into sales.
Manage and interact with our online community across various social media platforms.
Utilize Meta Business Suite to manage social media accounts (training provided if needed).
Follow up with leads via social media and WhatsApp.
Assist customers with order placements through WhatsApp.
Monitor customer inquiry trends and adjust responses accordingly.

Marketing & Customer Support

Share marketing materials with potential and existing customers.
Address and resolve courier delivery issues.
Ensure daily courier pickups are completed.

Complaint Resolution & Order Tracking

Professionally manage and resolve online customer complaints.
Collaborate with courier companies to resolve delivery-related issues.
Assist customers with tracking their orders.

Office & Order Processing Support

Perform small office errands as needed.
Track and document faulty orders, reporting them weekly.
Convert WhatsApp inquiries into sales and process invoices.

Website & Social Media Management

Manage basic website back-end functions.
Update product availability and track customer orders.
Stay up to date with social media trends and efficiently operate digital platforms.

Requirements:

Strong written and verbal communication skills.
Experience in customer service or social media management is a plus.
Ability to quickly learn and adapt to digital tools and trends.
Tech-savvy with a good understanding of Meta Business Suite and WhatsApp Business (or willingness to learn).
Excellent problem-solving skills and ability to thrive in a fast-paced environment.
Detail-oriented with the ability to track and report data.

Salary: R10 000 - R12 000 monthly

**Please note that only shortlisted candidates will be contacted**

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