Customer Relations Officer

Recruiter:

LMP RECRUIT

Job Ref:

Date posted:

Thursday, January 16, 2025

Location:

PortElizabeth, South Africa

Salary:

Annual cost to company package

SUMMARY:
Provide support and maintain sustainable relationships with regional customers

POSITION INFO:

Requirements :

Grade 12 with a Higher Certificate or Diploma in Business Management, Customer Services or Public Relations prerequisite for this role
Minimum 3 years'' experience in Customer Relationship Management CRM
Proficient on MS Office, Kerridge/Autoline and other CRM systems
Knowledge of and experience in the Forklift industry advantageous
MUST have a Code 08 Drivers Licence

Duties :

Ability to grow and maintain multi-level relationships with existing and new customers across all industry sectors
Establish strong relationships with the allocated customer base to ensure that all their expectations are met
Have monthly Fleet engagements with customer and present data that will assist them in fleet decision – making and improve their overall operational efficiencies
Ability to assist customers by training and supporting customers on the effective utilization of ISITE, FMX, Rapid Response, Lithium Ion with the objective to improve fleet efficiencies for customers
Effectively reporting of customer fleet query concerns, to the relevant Department Managers with the objective to ensure that customer query is effectively addressed and closed-out
Fleet evaluations, to effectively support the Sales and Aftermarket teams with fleet evaluations for replacement programs
Effective sales handover process with the customer ensuring that brand loyalty is entrenched in the mind of the customer
Report on all new sales leads to assist in sales conversion and grow market share
Support Sales and Aftermarket Teams with marketing campaigns for customers
Foster collaboration with all operational departments to ensure effective customer solutions are put in place to improve overall customer experience and satisfaction levels
At all times, deliver on Customer expectations and strive towards Customer Service Excellence
Align and work closely with the Customer Support Administrator for effective and efficient customer results

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