Customer Manager (Commercial)

Recruiter:

TAC Recruitment

Job Ref:

PTA001295/CC

Date posted:

Thursday, August 22, 2024

Location:

Midrand, South Africa

Salary:

R1,6mill negotiable

SUMMARY:
Develop and implement customer execution plans, aligned to the customer strategy, to drive volume growth.

POSITION INFO:
Key Duties & Responsibilities

Devise and develop the Annual Business Plan (ABP), to drive revenue growth.
Devise and execute national account plans, based on the customer strategy, to drive optimal Commercial practices that support revenue growth objectives.
Meet and review business plan performance with Key Account Customers
Collaborate with regional Commercial teams to ensure that the customer plans meet region-specific performance; is contextualised to ensure fit-for-purpose plans; and support the business’ revenue growth objectives.
Review and monitor customer performance, and continuously adapt plans based on insights and trends, to ensure continuous improvement.
Review the customer plan execution, in trade, to identify opportunities for improvement and to support sales force capability in relation to plans.
Collaborate with the Revenue Growth team to devise optimal trading terms, Pay For Performance (P4P) which includes execution expectations, to support volume growth and market execution.
Collaborate with national customers to generate insights and apply best practices which drives continuous improvement within the South African market.
Lead and manage allocated team

Accountabilities

Nett Sales Revenue (NSR)
Customer Loyalty Index (CLI)
RED Execution
Customer Price Compliance
Discount Spend
Customer Rewards Programme Participation
Talent Management Excellence and Pipeline

Skills, Experience & Education

Relevant formal qualification related to Sales and/or Marketing.
Post graduate qualification will be advantageous.
Previous experience related to the customer management portfolio, will be advantageous.
5 years’ experience in a Sales environment, and 5 year’s managerial experience within an FMCG environment.

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