Customer Experience Team Lead

Recruiter:

Greys Personnel

Job Ref:

JHB002493/DN

Date posted:

Tuesday, October 8, 2024

Location:

Sandton, South Africa

Salary:

R200 000

SUMMARY:
Our client based in Sandton is seeking a Customer Experience Team Lead to ensure optimal customer service to clients

POSITION INFO:
Key requirement

At least 5 years of experience in a customer interfacing role
Grade 12 is essential
Customer facing certification or diploma
Leadership skills
Superior customer engagement
Excellent administrative abilities
Ability to follow through on instructions
MS Office: Word, Excel, PowerPoint
Prior industry related platform experience will be advantageous

Key responsibility

Provision of an excellent support service which will ensure a functional and seamless on floor customer experience in which the showroom floor is effectively supervised and supported
Ensuring effective onsite customer service as well as after care service
Monitor the delivery board as well as delivery emails and ensure all logistics daily is prepared and ready
Monitor customer care communication on WhatsApp's groups to ensure you are fully aware of deliverables and expectations
Inform sales manager on the whatsapp group and via email of any cars that you feel do not meet the minimum standards
Confirm deliveries for the day
Confirm client coming as well as if insurance process needs to be done
Arrange the drivers for pickups from the customer destination to dealer
Prepare the cars for delivery/collection and ensure car ready for delivery
Remove all vehicle inspection sheets from the car

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