Customer Experience Specialist - Dutch/German

Recruiter:

Call Centre Staffing

Job Ref:

CPT001756/FK

Date posted:

Tuesday, November 5, 2024

Location:

Capetown, South Africa

Salary:

R19 000

SUMMARY:
Our client seeks consultants who are passionate about creating exceptional customer experiences and excel in a fast-paced, innovative setting. If you’re ready to help shape the future of travel, this role is for you! Join a dynamic team where you’ll assist clients with their travel needs—from booking flights, hotels, and rail journeys to arranging car rentals, airport parking, and providing guidance on travel visas.

POSITION INFO:
Responsibilities:

Manage a portfolio of existing clients and accounts, ensuring strong client relationships and retention.
Deliver exceptional, first-class customer service at all times.
Provide clients with a range of unbiased travel options, not favoring any specific airline or supplier.
Proactively follow up on quotations each morning to confirm client needs are met and offer additional assistance if required.
Investigate reasons for cancelled quotations to identify areas for improvement.
Collaborate with Business Account Managers to maximize business opportunities and share relevant leads.
Coordinate closely with Ticketing and Finance teams to ensure seamless reservation and ticket issuance.
Achieve personal objectives in alignment with company KPIs and account SLAs.
Maintain a strong understanding of key products, services, and unique selling points.
Uphold and promote company values, behaviors, and culture.
Actively participate in team meetings and contribute to discussions.

Requirements:

Fluent in Dutch, German, and English.
At least 2 years of continuous experience in customer service, ideally in an international contact centre setting.(advantageous)
Minimum of 2 years of experience in the travel or tourism industry, with a focus on tours and activities. (advantageous)
Strong computer skills and confident in internet navigation.
Flexibility to work UK and US hours, as needed.

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