Customer Experience Manager

Recruiter:

Greys Personnel

Job Ref:

JHB002601/DN

Date posted:

Tuesday, January 21, 2025

Location:

Sandton, South Africa

SUMMARY:
Our client in the Automotive sector is looking for Customer Experience Manager

POSITION INFO:
Key requirement

Tertiary qualification will be beneficial
Must have at least 3 years of senior management experience operating service at a business level
Relevant certifications as need in a dealership environment
Previous experience in the automotive industry
Good knowledge of cars
Ability to effectively manage 6 car deliveries per day
Ability to develop and implement strategies, systems and processes
Budget and operational management
MS Office: Word, Excel, Powerpoint
Industry related CRM packages

Key responsibility

Work closely with executives and stakeholders to develop and implement effective customer management strategies aligned with the company's goals and objectives
Develop the customer experience blueprint for the business and per brand aligned to CI
Develop and implement budgets, systems and process to drive service
Effective supplier management with proper SLAs in place
Succession planning and management

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