Customer Experience Manager

SUMMARY:
Our client in the Automotive sector is looking for Customer Experience Manager

POSITION INFO:
Key requirement

• Tertiary qualification will be beneficial
• Must have at least 3 years of senior management experience operating service at a business level
• Relevant certifications as need in a dealership environment
• Previous experience in the automotive industry
• Good knowledge of cars
• Ability to effectively manage 6 car deliveries per day
• Ability to develop and implement strategies, systems and processes
• Budget and operational management
• MS Office: Word, Excel, Powerpoint
• Industry related CRM packages

• Work closely with executives and stakeholders to develop and implement effective customer management strategies aligned with the company's goals and objectives
• Develop the customer experience blueprint for the business and per brand aligned to CI
• Develop and implement budgets, systems and process to drive service
• Effective supplier management with proper SLAs in place
• Succession planning and management