Customer Experience Head

SUMMARY:
Customer Experience Head – Namibia


My client is seeking a passionate and strategic Customer Experience Head to join their team in Namibia. This important role will lead the delivery of exceptional customer experiences across all subsidiaries.

POSITION INFO:
Key Responsibilities:

• Develop and implement a comprehensive customer experience strategy.
• Set, monitor, and track key CX metrics, and provide training to ensure high standards.
• Advocate for the customer in all product and service decisions.
• Foster teamwork and ensure accountability for achieving CX goals.
• Stay informed about industry trends and manage overall CX performance.

• A degree in any field is essential.
• 5-7 years of experience in CRM and customer journey mapping.
• Strong leadership, strategic thinking, and communication skills with a data-driven approach.
• Proven ability to work effectively with diverse teams and influence at all levels.
• Must be a Namibian national

NB! This job is now closed. You can apply for other jobs by uploading your CV.