Customer Experience Executive

SUMMARY:
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POSITION INFO:

Our client in the Automotive Industry, Northcliff, is looking for a Customer Experience Executive.

Minimum Qualification:

• Grade 12 is essential
• Customer facing certification or diploma
• Leadership skills

Experience:

• At least 2-years of experience in a customer interfacing role

Critical on the Job Skills Synopsis:

• Superior customer engagement
• Able to work under Pressure
• Transparent and honest
• Excellent administrative abilities
• Process driven
• Ability to prioritize workload and meet deadlines
• Ability to follow through on instructions
• Be a team player

Digital Literacy:

• MS Word: Word, Excel, PowerPoint
• Prior Industry related platform experience will be advantageous

Role Description:

• Provision of an excellent support service which will ensure a functional and seamless on floor customer experience in which the showroom floor is effectively supervised and supported.
• To ensure optimal customer service to a client on completion of a sale for preparation of the car to be purchased and collected. Ensuring effective onsite customer service as well as after care service.

Key Areas of Responsibility:

• Delivery Logistics
• Customer Handover
• Aftersales
• Facilities and Showroom Coordination
• Evaluations

Evaluations:

• Accurate Evaluations of cars 
• Ensure proper vehicle inspections administered to identify if cars are worth keeping
• Autobid used to provide pricing