Customer Experience Executive

Recruiter:

NM Staffing Solutions (Pty)Ltd

Job Ref:

4147227391

Date posted:

Saturday, January 11, 2025

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

Our client in the Automotive Industry, Northcliff, is looking for a Customer Experience Executive.

Minimum Qualification:

Grade 12 is essential
Customer facing certification or diploma
Leadership skills

Experience:

At least 2-years of experience in a customer interfacing role

Critical on the Job Skills Synopsis:

Superior customer engagement
Able to work under Pressure
Transparent and honest
Excellent administrative abilities
Process driven
Ability to prioritize workload and meet deadlines
Ability to follow through on instructions
Be a team player

Digital Literacy:

MS Word: Word, Excel, PowerPoint
Prior Industry related platform experience will be advantageous

Role Description:

Provision of an excellent support service which will ensure a functional and seamless on floor customer experience in which the showroom floor is effectively supervised and supported.
To ensure optimal customer service to a client on completion of a sale for preparation of the car to be purchased and collected. Ensuring effective onsite customer service as well as after care service.

Key Areas of Responsibility:

Delivery Logistics
Customer Handover
Aftersales
Facilities and Showroom Coordination
Evaluations

Evaluations:

Accurate Evaluations of cars
Ensure proper vehicle inspections administered to identify if cars are worth keeping
Autobid used to provide pricing

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