Customer Experience Ambassador: Medical

SUMMARY:
Company Overview:
CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success.

CLC is currently hiring a Customer Experience Ambassador: Medical.

POSITION INFO:
Job Overview:
To assist the Customer Experience Centre (CEC) with the vital role of performing customer service-related duties including the effective handling of inbound and outbound calls, logging cases on the CCA, performing follow-ups, and maintaining excellent communication with all relevant, involved parties, and ensuring that requests for assistance are attended to assist and contribute to the effective operation of a customer service orientated centre.
Qualifications and Experience:

• Grade 12 certificate or equivalent Level 4 qualification issued by SAQA
• Clear Criminal and ITC Records
• Computer Literacy – MS Office: Word, Excel, Outlook, and PowerPoint
• Minimum 3 years of experience in Medical Contact Centre (Intermediate and Basic Life Support)
• Paramedics Assist and First Aid experience will be an added advantage

• Bilingual (Fluent in Afrikaans and English)
• Verbal reasoning
• Punctual & well groomed
• Patient
• Ability to work under pressure.
• Strong conflict resolution skills
• Excellent oral, written, and interpersonal communication skills
• Exceptional listening and analytical skills
• Strong attention to detail
• Strong knowledge of customer care processes and techniques