Customer Experience Ambassador

SUMMARY:
CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success.

POSITION INFO:
CLC is recruiting for Night Shift`s Customer Experience Ambassadors with excellent communication and customer care skills, to join our Inbound Emergency Assistance Call Centre Department.

Purpose:

To assist the Customer Experience Centre (CEC) with the vital role of performing customer service-related duties including effectively handling inbound and outbound calls, logging cases on the CCA, performing follow-ups and maintaining excellent communication with all relevant, involved parties. Ensuring that requests for assistance are attended to and contribute to the effective operations of a customer service-orientated centre.

Minimum Requirements:

• Grade 12 certificate or equivalent Level 4 qualification issued by SAQA.
• Clear Criminal Record.
• Computer Literacy – MS Office: Word, Excel, Outlook, PowerPoint.
• Minimum of 2 years’ experience in the call centre/customer care environment.
• Experience in an insurance or related industry beneficial.
• Emergency Assistance (Roadside Assist, Household Assist, Medical Assist etc.) experience beneficial.
• Applicants MUST be willing to work the following shifts on a rotational basis including Weekends and Public Holidays:
  3 Nights: 18:30-06:30
  3 Nights: Off
  3 Nights: 18:30-06:30
  3 Nights: Off