Customer Experience Ambassador

SUMMARY:
CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence.

As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success.

POSITION INFO:
Purpose:

To assist the Customer Experience Centre (CEC) with the vital role of performing customer service-related duties including the effective handling of inbound and outbound calls, logging cases on the CCA, performing follow-ups and maintaining excellent communication with all relevant, involved parties. Ensuring that requests for assistance are attended to and contribute to the effective operations of a customer service-orientated centre.

Minimum Requirements:

• Grade 12 certificate or equivalent Level 4 qualification issued by SAQA.
• Clear Criminal Record.
• Computer Literacy – MS Office: Word, Excel, Outlook, PowerPoint.
• Minimum of 2 years’ experience in the call centre/customer care environment.
• Experience in an insurance or related industry beneficial.
• Emergency Assistance (Roadside Assist, Household Assist, Medical Assist etc.) experience beneficial.

• 3 Days: 06:30 - 18:30 - 3 Days in and 3 days off.
• 3 Days: 18:30 - 06:30 - 3 Days in and 3 days off.
• Monday - Friday - 07:00 - 16:00 + Stand-by shift to be discussed.
• Monday - Friday - 08:00 - 17:00 + Stand-by shift to be discussed.