Customer Care Supervisor

Recruiter:

Sandi Crowther Recruitment

Job Ref:

DUR003171/JK

Date posted:

Tuesday, August 27, 2024

Location:

Johannesburg, South Africa

SUMMARY:
Hyde Park. Fast- growing company within the Telecommunications industry seeks Customer Care Supervisor with strong leadership and coaching capabilities, and previous relevant experience in managing a team.

POSITION INFO:

Responsibilities:

Staff supervision, performance output management and training
Reporting and data analytics
Query management and resolution
Thorough and comprehensive division supervision and management
Planning, implementation, maintenance and upgrades of systems, processes and staff required needs
System monitoring, raising and liaising with IT in regard to Helpdesk support tickets
Management support

Requirements:

Tertiary education required
Minimum 3 years experience in managing a team (8 or more team members)
Reporting and advanced analytical skills (including advanced Excel)
Meticulous attention to detail
Performance management
Excellent verbal and written communication skills
Strong problem-solving abilities and customer service orientation
Coaching and mentoring
Technical proficiency
Experience in a call center / customer care environment advantageous
Valid drivers’ license and own vehicle

Apply:

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