Customer Care Liaison

SUMMARY:
Our client in Claremont, Cape Town is seeking a professional and dedicated Customer Care Liaison to join their team. The ideal candidate will possess excellent communication skills in both English and Afrikaans, strong time management abilities, and a keen attention to detail. A background in indoor plant care and maintenance is advantageous, as is previous sales experience. The role requires someone who is hands-on, proactive, and computer literate in Microsoft Word and Outlook. A valid Code 8 Driver’s License and a reliable vehicle are essential for travel to various client locations across Cape Town, including the CBD, Blouberg, and Century City. In-depth knowledge of the greater Cape Town area and strong interpersonal skills are also required.

POSITION INFO:
A recent professional profile photo is to accompany your application
EMPLOYMENT TYPE : Permanent
SECTOR : Warehouse Admin / Stock Control
BASIC SALARY : R20 000.00 + Commission + Fuel and Cellphone Allowance
START DATE : A.S.A.P / Immediate

REQUIREMENTS:

• Professional and courteous demeanor with excellent communication skills in both English and Afrikaans
• Strong time management abilities, with a focus on meeting deadlines and completing tasks with attention to detail
• Knowledge of indoor plant care and maintenance would be advantageous
• Ability to work in a hands-on, proactive environment
• Computer literate with proficiency in Microsoft Word and Outlook
• Valid Code 8 Driver’s License and reliable vehicle for travel to various client locations across Cape Town (including CBD, Blouberg, Century City)
• In-depth knowledge of the greater Cape Town area
• Previous sales experience and the ability to engage with clients effectively
• Strong interpersonal skills and good manners in all client interactions

• Maintaining and strengthening relationships with existing customers
• Visiting customers daily
• Recording product descriptions on the client operating system and comparing them with relevant customer agreements
• Assisting the accounts department with monthly debt collections
• Promptly attending to customer care queries and taking necessary action
• Assisting operations staff when required
• Submitting completed weekly call reports
• Submitting a monthly updated client list
• Assisting the Consultant with administrative tasks (warehouse orders) and site visits

• Monday to Friday: 08:00 – 17:00