Customer Care Consultant

Recruiter:

Fusion Personnel

Job Ref:

JHB005286/Maris

Date posted:

Saturday, February 15, 2025

Location:

Johannesburg, South Africa

Salary:

250000 Annually

SUMMARY:
Company in Johannesburg North seeks a Customer Care Consultant to join their team!

POSITION INFO:
Requirements:

Qualifications: Post-matric qualification in the financial care industry (NQF Level 5) or relevant experience.
- RE1 / RE5 qualification advantageous.
Experience: 2-4 years in a customer care role within short-term insurance or medical aid.
Technical Knowledge: Understanding of short-term insurance, medical schemes, benefit structures, claims procedures, and industry regulations.
Skills: Strong communication, problem-solving, conflict resolution, numeracy, and computer literacy (MS Word, Excel, and other software).

Key Responsibilities:

Provide professional customer service via phone, email, walk-ins, and webchat.
Resolve queries related to benefits, claims, and membership verification.
Maintain accurate records and manage query resolution within service level targets.
Calculate benefit quotes for services like dental and optometry.
Assist with claim reviews, amendments, and resubmissions.
Escalate complex queries to team leaders as needed.
Ensure compliance with internal processes and industry regulations.
Maintain service quality by adhering to established guidelines.

Similar jobs you might be interested in:

Manager: Data Systems and Reporting
Location: Centurion
Salary: Annually
Gijima Staffing Solutions is recruiting for our client, a reputable organization in the public sector, seeking a highly skilled Manager: Data Systems and Reporting JOB PURPOSEInclude primary accomplishments, products, and services, who benefits from them and howManage the engagement with external entities to implement, monitor and enhance the level of Organization's Act compliance relate...
5 days ago

Customer Care Consultant
Location: Johannesburg
Salary: 250000 Annually
Company in Johannesburg North seeks a Customer Care Consultant to join their team!
7 days ago

Senior Project Manager
Location: Sandton
Salary: R65k - 85k per month
We are seeking an experienced and skilled Senior Project Manager.
9 days ago

Accounts Payable Team Leader
Location: Johannesburg
Salary: 600 000 Annually
Calling all immediately available Accounts Payable team leaders/Supervisors to apply!
16 days ago

AP Team Leader
Location: Johannesburg
Salary: 600000 Annually
Calling all immediately available Accounts Payable team leaders!
16 days ago

Product Manager
Location: Johannesburg
Salary:
17 days ago

Senior Project Manager
Location: Sandton
Salary: R65k - 85k per month
We are seeking an experienced and skilled Senior Project Manager.
25 days ago

Senior Collections Team Agent
Location: Johannesburg
Salary: 10000
Welcome to Rentoza! We're a South African company that's changing the game in e-commerce. Our subscription service for digital goods and appliances is making access, affordability, and flexibility a reality for our customers.
29 days ago

Senior Project Manager
Location: Sandton
Salary: Market related
We are seeking an experienced and skilled Senior Project Manager.
38 days ago

Software Development – Team Leader
Location: Port Elizabeth
Salary:
45 days ago