Cruise Planning Specialist

SUMMARY:
A Luxury Travel group is looking for a CRUISE SPECIALIST- PLANNING to join their team

POSITION INFO:
Responsibilities:
The person doing this job will not be booking any cruises, they will be a ground operator for the Cruise Liners excursions in Southern Africa

• Prepare competitive quotations and innovative itineraries
• Build close relationships with suppliers
• Rate negotiation & negotiate terms and conditions
• Book accommodation, flights, allotments and all other services as required
• Prepare excel costings and re-quotes
• Ensure high attention to detail is always maintained
• Focus on delivery excellence in customer service, internal and external (speed to replies/accuracy/creativity/file handling)
• Assist with Cruise RFPs & proposals as required
• Create and update tracking documents
• Adhere to margin strategies as per company policy
• Build close working relationship with the in- office Operations & Planning Team
• Attend functions with Agents/Guests as required
• Attend supplier training & Fam trips as required

• Matric Certificate
• Travel Diploma
• Tour consultant experience at an intermediate level in an inbound tour-operating environment for a minimum of 3 years
• Experience with costings and quoting
• Excellent relationship building & negotiation skills
• Excel experience is an advantage
• Good product knowledge of Southern Africa
• Team- work, and also be able autonomous when required
• Office/administration skills
• Understanding of on the ground operations and excellent quality control