Cross Border Operations Manager

SUMMARY:
Highly skilled and knowledgeable Cross Border Operations Manager required for a division of our progressive Logistics Group.  The role is situated on the East Rand and it is essential that candidates have excellent cross border and customs knowledge as well as a minimum of 5 years' management experience in a similar role.

POSITION INFO:
Overview:
- The Cross Border Operations Manager is required to meet and exceed business objectives and ensuring consistent achievement of all financial and operational KPIs
- He/she is required to deliver (in partnership with the wider business teams) an outstanding “Customer Experience”
- He/she inspires and motivates a number of employees to ensure operational excellence, high employee engagement and service improvement is achieved
- Available on weekends (mainly telephonically) to sort out any operational issues that may arise

Key Responsibilities:
- Operational planning of movements into and out of Southern Africa
- Client liaison
- Document management – invoicing, PODs, border documentation, etc.
- Driver management in conjunction with fleet controllers
- Fuel consumption management
- Accurate costing of all aspects of cross-border department.
- Key understanding of all relevant border posts and customs conditions and rules
- Responsible for leading the Operational Team and ensuring delivery of overall operational KPIs
- Proactively maintains regular engagement with key internal and external clients and stakeholders
- Ensure delivery of Client KPIs and contract compliance including day to day service levels, customer experience, quality measures and compliance measures
- Responsible for the development of the operational team by optimizing the skills of the existing team
- identify training requirements and create training needs analysis for all team members
- to have a well-defined Communication and Engagement model in place to ensure all teams understand the performance of the business.
- Successfully managing peak periods
- Continuous identification and implementation of operational best practice through interaction with the wider team
- Identifying and highlighting opportunities for services and process improvements
- Ability to demonstrate achievement of results e.g. business improvements, cost savings, revenue generation
- Excellent leadership, people management, communication and influencing skills
- Strong commercial understanding and accountability for profit targets
- Setting and reviewing quality performance standards

Daily Tasks:
- Planning, coordinating and monitoring the movement of the cross-border deliveries
- Coordinate the use of automated and computerized systems
- Responding to and dealing with customer communication via email and telephone
- Keeping control systems up to date
- Planning future capacity requirements
- Producing reports and statistics on a daily, weekly and monthly basis
- Briefing team leaders/supervisor on daily basis
- Maintaining standards of heath and safety, hygiene and security in the work environment
- Daily interaction with the general manager to ensure all planning is done

Qualifications and Skills:
- Relevant logistics degree / diploma
- Minimum 5 years’ experience as a manager of a cross-border or transport operations environment
- Code B Driver’s License
- Thorough knowledge of costing and budgeting
- Thorough knowledge of all cross-border processes, procedures and customs compliance
- IR and HR practices
- 5 years’ experience in driver management

Abilities:
- Computer literate
- Advanced Excel skills
- Manage staff and enforce discipline
- Communicate well on all levels from general workers to Directors
- Good self-discipline
- Good housekeeping principles
- Must be able to plan and organize well