Control Room Manager

SUMMARY:
CONTROL ROOM MANAGER

POSITION INFO:
JOB DESCRIPTION:

• Executing all contractual compliance at the area of responsibility
• Overall responsibility and accountability in the following criteria:

- Security technology functionality
- Reporting of problematic technology to the IT Department
- Training and overseeing the functions and performance of control room personnel, familiarizing him / herself with the various software applications of Huawei, investigations and maintaining the chain of evidence
- Compiling of electronic investigation reports on a daily basis
- Analyze evidence captured during investigations and provide professional feedback to clients
- Overseeing all site operational statistic report capturing
- Responsible to participate in presentations of Huawei's security technology from time to time
- Ensure all reports, as required and changed from time to time, are accurate and submitted timeously
- Daily visits and liaison with customers
- Compiling weekly and monthly reports timeously
- Ensure internal audit programs are adhered to
- Monitor risks and initiate actions as and when required
- Respond to emergency calls immediately
- Oversee and training of control room personnel with regard to emergencies drills as per SOP
- Managing the operations according to company policy and procedures and client specific work instructions / procedures
- Ensuring effective operational cost control in area of responsibility
- Responsible and accountable for the effective management of Intelligence, personnel, personnel administration, operations, logistics, finances, discipline and EH&S
- Maintain close liaison and interaction with client

MINIMUM CRITERIA:

• NQF5 or above / Diploma
• Fluent in Afrikaans and English (read, write and speak)
• 5 Years experience in Security industry and 3 years in control room management
• Computer skills (various IT-related software of site, Microsoft Office)
• Investigation skills, report writing and presentation skills (talking in front of corporate clientele)
• PSIRA Registration - Grade A
• Well-developed operational and administrative skills
• Good communication skills
• Computer Literate
• Financial skills developed of understanding, adjusting and effective control over all assets
• Previous experience in a business park environment
• Good people skills
• Organizational ability
• Valid Driver's License
• Must reside in area of operations or be willing to re-locate (Woodmead)
• Must be able to work independently
• Must be able to work under pressure

 

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