Contracts Manager

SUMMARY:

POSITION INFO:
ROLE: Contracts Manager

QUALIFICATIONS:

• Minimum of Matric/ Grade 12/ NQF level #4 or higher
• Tertiary qualification on NQF level #4 or higher

• 3 years’ middle management experience in a service- related field/ customer liaison officer

• Comprehensive understanding of the Laundry / Production process
• Comprehensive understanding of the supply and demand chain
• Comprehensive understanding of quality, quality principles and quality practices
• Ability to plan labour allocations to ensure that production targets are met and that no extra production costs are incurred
• Ensure that all quality requirements as per customer specification on different products are met and maintained
• Ability to investigate and resolve production related problems and inefficiencies and put measures in place to prevent production related problems from reoccurring
• Ensure to keep records of any damages/ repairs relating to equipment/ machine problems and give it to the relevant person as and when required
• Ability to complete/ update daily production and quality related reports
• Ensure that the performance of the QMS is reviewed at planned intervals to ensure its continuing suitability, adequacy, and effectiveness
• Ensure that all quality requirements as per customer specifications are met and maintained
• Ensure that all staff is inducted into the requirements of the QMS related to their own roles and responsibilities and to provide training as and when required
• Ensure staff performance and conduct is monitored, making sure disciplinary steps are taken as and when required
• Ensure to deal with grievances that are raised in an effective way and within a reasonable time frame
• Ensure labour is planes, allocated and applied in such a manner as to minimize the necessity of casual labour, FTC and overtime
• Ensure training needs of staff are identified, and high potential candidates are identified and developed
• Ensure to attend meeting on a regular basis discussing targets, schedules, budgets, deviations, customer complaints/ enquiries etc.
• Ensure to monitor and maintain stock levels
• Generate all relevant reports

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