Contact centre agent (Travel - Cruise line)

Recruiter:

Isilumko Staffing (JHB)

Job Ref:

2760343900

Date posted:

Monday, February 10, 2025

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

One of our international cruise line clients are in need of experienced Contact Centre Agents to join their JHB team.

Qualifications and experience:

Matric

Travel and tourism diploma

No less than 2 years' contact centre experience

Strong background in reservations / sales / travel company is desirable

Great track record as reference checks will be conducted upfront

Required to work every alternative Saturday / certain public holidays

Key skills:

Communication

Customer service

Computer literate

Disciplined

Resilient

Team player

Organised

Able to work under pressure

Relationship building

Key performance areas:

Convert calls into sales

Upselling

First call resolution

Conduct a customer needs analysis

After sales support

Respond to guest emails and calls

Assist guests with booking online and web queries

Assist with staff training

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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