Contact centre agent (Travel - Cruise line)

SUMMARY:
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POSITION INFO:

One of our international cruise line clients are in need of experienced Contact Centre Agents to join their JHB team.

Qualifications and experience:

Matric

Travel and tourism diploma 

No less than 2 years' contact centre experience 

Strong background in reservations / sales / travel company is desirable 

Great track record as reference checks will be conducted upfront 

Required to work every alternative Saturday / certain public holidays 

Key skills:

Communication

Customer service 

Computer literate 

Disciplined

Resilient

Team player

Organised

Able to work under pressure 

Relationship building

Key performance areas:

Convert calls into sales

Upselling

First call resolution

Conduct a customer needs analysis

After sales support

 Respond to guest emails and calls

Assist guests with booking online and web queries

Assist with staff training 

NB! This job is now closed. You can apply for other jobs by uploading your CV.