Contact Centre Team Leader (International level - Travel)

Recruiter:

Isilumko Staffing (JHB)

Job Ref:

116049869

Date posted:

Friday, November 8, 2024

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

One of our international travel and tourism (hospitality) clients are looking for a dedicated and driven Contact Centre Team Leader in Johannesburg to run the USA contact centre team.

Qualifications and experience:

Matric

Travel / tourism diploma

No less than 5 years' experience working in a contact centre, no less than 2 years' work experience as a TL

Success rate of leading a team to high performance achievements

Clear criminal record

Must be open to working various shift - US Hours

Key skills:

Excellent English communication

Leadership

Proactive

Innovative

Time management

Target driven / results driven

Analytical

Conflict management

Key performance areas:

Recruitment of call / contact centre staff

Implement control measures

Drive a high performance culture

Succession planning

One on one consultations with team

Deal with demanding clients and escalations

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