Contact Centre Supervisor

SUMMARY:
Our well-established client requires a Contact Centre Supervisor to oversee and optimize the performance of a high-energy contact centre team. This is an urgent requirement with an immediate start available for the right person!

POSITION INFO:

We know it takes a special magic to thrive in the high-pressure and customer-focused contact centre environment. Are you the dynamic leader with a passion for driving exceptional customer service and operational excellence we’re hunting for?

Our well-established client requires a Contact Centre Supervisor to oversee and optimize the performance of a high-energy contact centre team. This is an urgent requirement with an immediate start available for the right person!

Blend your core strengths of emotional intelligence, systems proficiency and process optimization with a growing global brand. Thrive where you’re valued and receive a market-related salary including medical aid.

Key Responsibilities:

• Manage daily operations, ensuring adherence to service standards and a seamless customer experience.
• Track and report on contact centre productivity, efficiency, and performance metrics.
• Lead, motivate, and develop a team of 49 agents to exceed sales targets and deliver exceptional customer service.
• Implement operational strategies, improve processes, and mitigate risks to achieve business objectives.
• Serve as the primary liaison between the contact centre and senior leadership.

Qualifications and Experience:

• Minimum 1 year in a team leader role within a contact centre environment.
• Proven expertise in team management, conflict resolution, and quality assurance.
• Strong problem-solving, decision-making, and interpersonal skills.
• Fluency in English; additional local languages are an advantage.
• Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook).

What You Bring:

• A detail-oriented mindset with the ability to work under pressure.
• Exceptional communication skills and the ability to engage with internal and external stakeholders.
• A customer-focused approach with a drive to improve team performance.

If you’re ready to lead, inspire, and drive success in a fast-paced environment, we want to hear from you!