Contact Centre Manager

Recruiter:

AF Consulting

Job Ref:

Her000165/AF

Date posted:

Wednesday, February 5, 2025

Location:

Hermanus, South Africa

Salary:

Monthly

SUMMARY:

Contact Center Manager – Lead a High-Performing Team!

Are you a people-focused leader with a passion for delivering top-tier customer service? A growing business is looking for a Contact Center Manager to take charge of a dynamic team of customer service representatives and virtual agents.
In this role, you’ll be responsible for ensuring smooth operations, coaching and developing your team, and maintaining high customer satisfaction levels. You’ll also monitor key performance metrics, oversee payroll processes, and work closely with IT to ensure VoIP and CRM systems run smoothly.

POSITION INFO:
Role: Contact Centre Manager
Location: Hermanus, Western Cape
Salary: TBC

What We’re Looking For:

â Proven people management skills with high emotional intelligence
â Strong leadership, communication, and organizational abilities
â Experience in customer service, call centers, or a receptionist environment
â Proficiency in Microsoft Office & Google Workspace (Gmail, Sheets, Docs, Drive)
â Basic understanding of financial management and payroll processes
â Ability to thrive under pressure in a fast-paced environment
â Fluent in English & Afrikaans (additional languages are a bonus!)
â Must be able to work fully on-site

Salary & Location:

ð° Negotiable based on experience
ð On-site position – be part of an energetic and collaborative team!
If you’re a motivated leader looking to make an impact in a fast-growing company, we’d love to hear from you!

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