Contact Centre Agent – Travel & Reservation

SUMMARY:
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POSITION INFO:

Are you passionate about travel and customer service? One of our international cruise line clients is looking for experienced Contact Centre Agents to join their dynamic team in Johannesburg. If you have a background in reservations, sales, or the travel industry, we’d love to hear from you!

Requirements:

• Matric (Grade 12)

• Diploma in Travel & Tourism

• Minimum 2 years of contact center experience

• Experience in reservations, sales, or a travel company (highly desirable)

• Strong track record – reference checks will be conducted upfront

• Willingness to work alternate Saturdays and certain public holidays

Key Skills:

• Excellent communication & customer service skills

• Strong sales & upselling ability

• Computer literacy and proficiency in booking systems

• Ability to work under pressure and in a team-oriented environment

• Disciplined, organized, and resilient

Responsibilities:

• Convert inbound calls into sales and upsell additional services

• Deliver first-call resolution for guest inquiries

• Conduct customer needs analysis and provide tailored solutions

• Offer after-sales support and follow-up assistance

• Respond to guest emails and calls professionally and efficiently

• Assist guests with online bookings and web queries

• Support staff training and knowledge-sharing