Conference Customer Liaison Specialist

SUMMARY:
Are you highly organised, love liaising confidently with clients with a professional demeanour and have your own transport to work in Sandton?
 
This role is the "face" of the company!
 
Conference Specialist will be required to exercise the utmost professionalism and attention to detail for handling client bookings.
Working hours 08H00 to 17H00 for 3 weeks & every 4th week 09H00 to 18H00

POSITION INFO:
REQUIREMENTS

• Matric, relevant tertiary qualification advantageous
• Minimum 3 years’ experience in administration and customer service
• Computer literate – Word and Excel
• Excellent command of the English language – spoken and written
• Highly organised
• A vibrant clear voice
• Energetic persona
• Own transport

• Respond to emails and action requests such as booking conferences, as requested via email or telephonically
• Assist clients with questions, queries & requests
• Responsible for issuing, editing, or deleting passcodes managing this account maintenance
• Working in a shared email box
• Acceptance of booking requests
• Manage and being fully responsible for all bookings from inception to completion
• Setup of system for the conference call required by the client
• Accuracy in ensuring the booking details are correct and no customer accounts are blocked on the system
• Load booking on the inhouse system paying careful attention to all details
• Corresponding with third party service suppliers for any event as required
• Run tests to ensure everything is working smoothly
• Action any dial outs assigned
• Monitoring and doing lead on assigned conferences calls
• Scanning active conferences
• Answer any calls throughout the day including Investor Relation calls
• Transferring Clients to their calls
• Being lead operator on any Investor Relation call
• Responsible for post mortem of conference (all as requested by client)
• Send recording to client and for transcript
• Setup recording for playback
• Send Participant list
• Send transcript to client once received
• Salary: R negotiable dependent on experience