SUMMARY:
Compliance Officer Cleaning
POSITION INFO:
Purpose of the Job: The Compliance Officer (C.O.) will report to the Key Accounts Manager. The primary responsibility of the C.O. is to co-ordinate and manage the operation of all aspects of the existing business Portfolio of Cleaning Contracts and any subsequent or future contract in the region area.
Reporting: The Compliance Officer will be reporting directly to the Key Accounts Manager.
COMPETENCIES: • Excellent People Management skills • Proven negotiation and influencing skills • Excellent verbal and written communication skills • Minimum Matric or extensive relevant experience • 5 years Cleaning Management experience in a similar environment on middle management level • Relevant operations and people management experience
MINIMUM REQUIREMENTS: • Strong people skills and knowledge or Industrial relations. • Strong on client relationships and strong communication skills. • Leadership skills • Attention to detail • Sense of urgency • Problem solving experience • Be flexible and adaptable • Able to work independently and under pressure. • Driver’s License Code 08 • 4-5 years in Corporate Operations • Computer Proficiency
KEY RESPONSIBILITIES: • Enforce the Company’s Disciplinary ‘Code of Conduct’ • To control the financial and resource management of the contracts allocated to you • To manage quality standards and to control contract costs • To provide professional and technical advice specific to Facilities • Management Services to departments, committees and external agencies as approved by the company • To ensure the work is compliant with professional standards, within devolved budgets and meets Service Level Agreements (SLAs) via sound and accountable management systems • To lead change and assist in the delivery of excellence in customer service and professional Facilities Management delivery, instilling a culture of continuous improvement • To liaise, co-ordinate and represent the service and company as a champion for customer service. To build a reputation for best in-class Facilities Management for customer service within all the sites allocated to you • Good understanding of scheduling of staffing and assign cleaning tasks productively to each position to achieve an output standard according to site specific SLA’s
