Compliance Manager

SUMMARY:
An international BPO conglomerate seeks an experienced and diligent Compliance Manager to join their unrivaled SA team based in Durban North, KwaZulu-Natal.

POSITION INFO:
The successful incumbent will work for a company that has a passion for delivering high quality customer services as well as developing their staff and investing in their growth.

You will be pivotal to their operational integrity by ensuring compliance to policies, legal standards and regulations, as well as overseeing group compliance.

The position involves development, implementation and monitoring of compliance frameworks. You will be at the forefront of evolving regulatory landscapes, advising on risk management strategies and ensuring that business activities are ethical and compliant.

Duties Include:

• Develop and implement compliance strategies and policies
• Maintain ISO standards and accreditation
• Maintain relationships with regulatory bodies
• Management and testing of business continuity plans
• Evaluate efficiency of controls and improve through thorough audits
• Revise procedures and reports to identify risks or non-conformity issues
• FCA compliance
• Ensure that business is aware of key risks, and action plans for mitigating risks
• Lead development of quality improvement and performance strategies
• Identify opportunities for strategic improvement
• Develop continuous improvement plans and present cost-effective recommendations to improve operational delivery

• Relevant tertiary qualification in Risk and Compliance

• 4 to 5 years’ experience in a compliance or risk management role essential
• Knowledge and understanding of ISO standards and audit procedures
• BPO or Consulting industry experience essential
• Excellent verbal and written communication skills
• Strong relationship building skills
• Ability to work in a fast-paced, changing environment
• High level of attention to detail
• Commercially focused
• Excellent working knowledge of data protection legislation