SUMMARY:
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POSITION INFO:
Purpose of role:
The Commissions Administrator is required to support the central business enablement team in providing
high levels of support to the regions. The incumbent takes responsibility for the central point of contact
for all commissions processing / income processing, distributed to the Financial Planning Partners. The
incumbent plays a critical role in the day-to-day operations of the organization, interacting daily with
Financial Planning Partners, Assistants, Finance and the MIS Team amongst others.
Responsibilities:
Operational Support (10%)
o Support the Centre with general office management tasks including reception and facilities
o Support the Centre with the ordering of stationery / office refreshments for all offices in the
Company
o Monitor the central Adviceworx e-mail accounts
o Receive, validate and process Investec CCM withdrawals for clients daily
o Assist with the opening of new Investec CCM accounts in line with business processes daily
Commission Management (75%)
o Collaboration with the Finance and MIS reporting teams
o Maintenance of the employee database on the commission system
o Monitor and reconcile the daily bank statement for both Adviceworx Advisory and Adviceworx
relating to commission / fee deposits received
o Receive and process individual product provider commission statements relative to the daily
bank deposits received
o Create and process manual commission payments (i.e. referral business or direct payments
from client’s for professional services)
o Query management - with product providers on queries (including both commission file layout
queries or individual commission related queries on behalf of Financial Planning Partners) and
internal queries received from the regions i.e. Financial Planning Partners etc.
o Request and submit invoices and month end statements to third parties where necessary
o Managing suspense entries in line with internal business processes
o Distribute the total fees / commission in suspense for Financial Planning Partners who have
left the company
o Preparation of month end reconciliation packs for Finance
Other Duties (5%)
o Contribute actively to the team and employee initiatives
o Working collaboratively and supporting other employees in their areas of work when required
o Adhere to our business values, policies and procedures, contributing to their development to
make them more accessible and inclusive
o Championing diversity in all its forms
o Any other duties that may from time to time be requested of you
Important Relationships
• Reports to the Head, Operations
• Interaction with Partnership Operations Managers
• Interaction with the Partnership Directors and Portfolio Managers
• Engagement with Financial Planning Partners and their Assistant’s
• Interaction with individuals at the Centre on a day-to-day basis
• Develop and maintain good relationships with all product providers
Knowledge
• Knowledge and understanding of the Financial Services Industry including basic product knowledge
and related commission / fee payment processes – understanding commission calculations - an
advantage
• Knowledge of the operations and client services environment an advantage
Competencies
• Computer literacy: Microsoft Office essential
• Excellent communication skills (both writing and verbal)
• Customer centricity – passionate about client service
• Well organized and ability to prioritise
• Starter Finisher – sees task through to completion
• Problem solving skills
• Deadline driven
• High attention to detail
• High levels of accuracy and precision
• Able to work as part of a team and independent when required
• Positive CAN DO attitude
• Ability to multi-task
• High level of trustworthiness and ability to maintain confidentiality
Qualifications and Experience
• Post Grade 12 / tertiary qualification in a related field advantageous
• 2-3 year’s experience in an Operations and Client Services (or similar pressurized) environment or,
• 2-3 year’s experience in dealing with commission / fee processes and payments as well as exposure
to financial processes (invoicing and payments).
Attributes
• This role requires an individual who is ambitious and strives to excel in an Operational or Financial
environment
