Commercial Business Development Executive - Travel

SUMMARY:
Reporting to the Head of Commercial, our client, an established UK Tour Operator are seeking an enthusiastic and client-focused Commercial Business Development Executive to support the onboarding of new agents, drive agent acquisition, maintain strong relationships with existing customers, and act as a reliable point of contact for escalations and ensure a seamless experience during their initial months. This role is heavily focused on providing onboarding assistance, being a dependable point of contact for new agents, and helping to set them up for success.  As a Commercial BDE, you will play a key role in establishing strong relationships from the start, ensuring agents are equipped with the tools and knowledge they need to thrive, and promptly addressing any questions or concerns.
You will act as the face of our organisation to clients, delivering exceptional service and supporting their needs to ensure long-term partnerships.

POSITION INFO:
Key Responsibilities include but are not limited to:

Agent Onboarding Support

• Assist with onboarding new agents, ensuring they understand our products, services, and processes.
• Provide training sessions and guidance to help new agents navigate tools and resources effectively.
• Provide web training and guidance to assist new agents with our booking platform.
• Share best practices and ensure agents are fully prepared to begin operations.

• Act as the primary point of contact for new agents during their initial months, addressing questions and resolving issues promptly.
• Offer support in overcoming initial challenges, building confidence, and achieving early success.
• Provide regular follow-ups to ensure a smooth onboarding experience.

• Identify and pursue opportunities to onboard additional agents, growing the network.
• Promote the company’s values to attract high-quality agents.
• Maintain clear communication to align agents’ needs with the company’s offerings.

• Work closely with internal teams to resolve any issues faced by new agents, escalating where necessary to ensure quick resolutions.
• Communicate effectively with the internal teams to deliver consistent and high-quality onboarding experiences.

• Proven experience in business development, client support, or a related role.
• Exceptional interpersonal and communication skills, with a warm and approachable demeanour.
• Strong ability to manage multiple onboarding processes and priorities.
• Problem-solving mindset with a proactive approach to addressing concerns.
• Proficiency in virtual communication tools and systems.

• Experience in agent onboarding or support roles within the travel industry.
• Commercial awareness of the UK market would be desirable