Client Support Specialist (CH1116)

SUMMARY:
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POSITION INFO:

Our client, a leading payment aggregator and provider of secure payment solutions, is looking for a Client Support Specialist to fulfil various administrative and support duties within a fast-paced environment.

As a key entry point for networks and billers, the role will provide support across various business development and sales functions. This role requires quick turnaround times and willingness to assist with various tasks impacting client relationships.

The ideal incumbent has excellent attention to detail, and a proactive approach to resolve client problems. In addition the candidate can multitask well under pressure.

Responsibilities include:

• Onboarding of billers, ensuring that workflow and system requirements are met (this includes completing documents, performing compliance and KYC checks, and uploading of all supporting information).
• Identify correct onboarding process for billers and direct accordingly Manage various portals and inboxes, ensuring compliance with specifications for applications.
• Escalate any issues to the Customer Relationship Manager where applicable.
• Updating of biller details on the Onboarding and Integrations workflow system.
• Perform compliance checks on billers requesting changes to their current profile.
• Forward relevant documentation to Accounts department for sign-off.
• Assist with preparing Tender files according to the company standard for Tenders.

Essential minimum qualifications, skills, and experience:

• 3-5 Years experience in a similar customer support role, ideally in an operations environment
• Full understanding of the Microsoft Suite, specifically Excel (including formulas and pivots)
• Experience in the Financial Services industry with focus on the payments industry is advantageous
• Valid Driver’s license and reliable transport
• Fluent in English and a good understanding of Afrikaans. Any additional language will be seen as beneficial.

General:

• While we would really like to respond to every application, should you not be contacted for this position within 15 days please consider your application
• In keeping with our client’s employment equity requirements, only South African citizens will be considered.
• Please include your current salary and salary expectations.